After purchase, you'll receive an email with a link to your ebooks / audiobooks from BookFunnel. Click that link and follow the instructions to read online or download the eBook to your Kindle, iPhone, Android, Nook or Kobo device.
Need Help? If you don't receive a download email or you have difficulty loading your books onto your devices, visit https://bookfunnel.com/help/ or reach out to BookFunnel via email at help@bookfunnel.com
If you need to know when your order is expected to arrive, please use the chat function to reach out to us.
For pre-orders, please check the product page as it will be updated once the books are in hand and are ready to ship.
Yes, you can read our ebooks on your phone using the Bookfunnel app. Check out our help page for more information or click here: https://bookfunnel.com/my-bookfunnel-library/
Yes, we can resend your ebooks to a different email address. Just email orders@authorfelicityheaton.com and let us know the correct email and we'll take care of it.
It's quick and easy. Instructions to send your ebook to a kindle or another device are here:
https://bookfunnel.com/send-to-kindle/
Please check your spam folder first. If you still haven't received them, let us know the email you used for the purchase and we'll resend them. 9 times out of 10 there has been a typo in the email used in the checkout process!
Email us at orders@authorfelicityheaton.com and we will get back to you within 24 hours.
No worries. Simply email help@bookfunnel.com and they will help you.
While all my books can be purchased from Amazon and other book retailers, if you're interested in a discounted BUNDLE of ebooks/audiobooks, you will ONLY get that price here.
Why? Because resellers take a big cut of every book sale, meaning you'll always pay more there, versus buying direct from authors.
All special edition paperbacks and hardcovers are exclusive to my store and not available anywhere else.
Unsigned Paperbacks
If the physical book you ordered is a standard paperback special edition, the printing and shipping is handled by BookVault. BookVault aims to print within 14 days of you placing your order, but sometimes there is a delay with the foiled editions.
If it has been longer than 14 days since you placed your order and you haven't received notification that it has been shipped, please use the chat function to contact me and I will look into it.
Signed Paperbacks
Signed paperbacks are shipped direct from me. I ship twice a month and your order will be updated once it is in transit. If it's been longer than 21 days since you placed your order, please reach out to me via the chat function.
Special Edition Hardcovers
These exclusive editions are done on a pre-order basis and the shipping times are dependent on me receiving the order after it has been placed and manufactured. Shipping times vary and sometimes there are unforeseen delays. The product page will be updated with shipping times once the order is in transit to me, and again when I have it in hand.